DARCARS Automotive Group is now hiring for an Guest Experience Representative to join our team!
Potential Earning Based on experience from 36K to 60K
**Must be willing to commute from dealership to dealership**

As a Guest Experience Representative, your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll: 

Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference 

Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand 

Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support 

Adhere to customer communication scripts 

Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel Must be willing to commute from dealership to dealership

Meet, or exceed, individual performance objectives e.g. response time, conversions etc. 

For this role, you'll need: 

Associate's/Bachelor's degree preferred

No experience necessary 

You are computer savvy with a full working knowledge of Microsoft Office Suite 

You are a quick-study, able to absorb substantive product and service information 

You have exceptional listening, verbal, and written communication skills 

You are able to work evenings and weekends 

You have demonstrated a commitment to process improvement, innovation, and excellence 

You are persistent, and have a good sense of humor 

You are eager to learn new things and share new ideas in a collaborative, team environment 

 Benefits

Insurance: medical, vision, dentalShort-term and long-term disability plansLife InsuranceEmployee discounts on vehicle purchases, parts and service repairsOpportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

#indeedsales