**Description:** **The Hotel:** Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings. At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. **Roles and Responsibilities include but are not limited to:** ** Starting rate: $22.50 per hour plus 20% commission on Upsells and Pay for performance plan. The Guest Experience Supervisor is responsible for overseeing and enhancing the overall guest experience at the hotel as well as our Grand Club. This person will be the primary point-of-contact for VIP guests, ensuring their needs are met and expectations are exceeded. The Guest Experience Supervisor will collaborate with various departments to coordinate and deliver exceptional service, resolve guest-related concerns, and implement strategies to continuously improve guest satisfaction.Additionally, the Guest Experience Supervisor may assist with training. This person will report directly to the Front Office Manager. Responsibilities may include but are not limited to. · Send pre-arrival emails to VIPS and coordinate special arrangements to VIP guests to ensure a personalized experience. · Engage in proactive and personalized communication & assistance with guests in all stages of stay (pre-arrival, during the guests stay, and departure). · Address guest inquiries, requests, and complaints promptly and professionally. · Review GEM notes and profiles for VIPs reservations. · Analyze Medallia metrics · Perform meet-and-greets at check in and/or check out. · Ensuring the breakfast and evening service is up to the Grand Standards · Processing stock order. · Organizing activations for the Grand Club. · Monitor Grand Club daily passes and liaise with Front Desk. **Qualifications:** **Qualifications:** · Previous experience in VIP Guest experiences/customer service required. · Basic computer skills required. · Open availability including weekends and holidays required. · Ability to sit and/or stand for long periods as well as walk moderate distances throughout the hotel. · AZ Food Handlers License · Previous hotel experience preferred (Full-Service). · Experience and thorough understanding of Front Office Operations. · Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. · Ability to read, listen, and communicate effectively both verbally and in writing. · Previous exposure to Opera and HotSOS is ideal. · Ability to access and accurately input information using moderately complex computer systems. **Benefits & Perks** · Opportunities to work around the world with Hyatt Hotels and Resorts · Discounted & Complimentary Hotel Room Nights · Enjoy free employee meals in our employee dining hall · Free covered parking · Medical Dental and Vision Insurance (Full-time colleagues) · Retirement savings plan · Excellent training and professional development · Tuition/Wellness reimbursement, up to $1,000 a year! · Employee Stock Purchase plan · Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more **Our Values:** Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing **About The Hiring Process** We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so. _Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law._ **Proof of eligibility to work in the United States is required, as well as a completed background check.** **Primary Location:** US-AZ-Scottsdale **Organization:** Grand Hyatt Scottsdale Resort **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Guest Services **Req ID:** SCO005806 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.