About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sky-high urban retreat reimagined with panoramic bay view. Introducing our second Four Seasons Hotel in San Francisco, rising above downtown at 345 California Center. Enjoy unparalleled views from the top 11 floors of this 48-storey landmark providing breathtaking panoramas of the city and the bay. Discover this new Four Seasons experience – steps from Union Square, the Ferry Building and Fisherman’s Wharf, home to Pier 39.

Join Our Team

We invite you to join Four Seasons San Francisco at Embarcadero. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Four Seasons offers an award winning work environment and an excellent benefits package which include

Essential Functions 

Supports the staff at the Front desk. Supports with Interviews, trains, and schedules the staff. Conduct Performance Evaluations and Disciplines staff when needed.  

Coordinates arrivals, departures, and billing requirements.  

Assures that all financial and credit procedures are followed (credit problems, paid-outs, Petty cash, direct billings, ...). 

Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences. 

Review the arrivals, in house and departures suites/VIP and match with their golden Profiles 

Update profiles and inform various departments. 

Screens next day's movements for special instructions to various departments. 

Contacts guests and travel arrangers to clarify any discrepancies in the guest preferences before the guest’s arrival. 

Run all essential reports from Golden profile Guests, Special Attention and VIP Guests but not limited to local codes, traces, amenities... 

Follow our Guest Recognition Program: 

The Elite Service 

High Returns Guests 

Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company. 

Keeps management informed of guest and staff related incidents. 

Meets and greets arriving and departing guests; provides genuine hospitality and recognition, acts as host/ hostess/avid ambassador. 

Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information. 

Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way. 

Greet and escort suite guests upon arrival, providing hotel orientation. 

Answer calls and coordinate with the other departments. Accepts reservations, changes, and cancellations in the absence of Reservations department Staff. 

Ensures pending follow up action is communicated to the next shift. 

Assists with Check In and Check Out during heavy volume or breaks. 

Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services, and lobby coverage. 

Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests. 

Ensure a smooth operation between FOH, Room Service and Housekeeping. 

Coordinate with respective departments for any Essentials, Amenities and conducts quality room inspections. 

Discover and register as many preferences as possible to ensure a better experience for in house guests and an improvement for the next stays. 

Provide personalized escorting of the guests to their rooms. 

Assist Front office agents in identifying potential upsell guests. 

Prior to the guest departure, assist the guest with transportation arrangements, check out procedures and bid farewell to the guest. 

Proactively learn from the guests, promoting hotel facilities and services such as restaurant, concierge services and spa. 

Maintain a contact within house VIP guests. 

Adhere to Four Seasons Hotel’s standards as well as policies and procedures. 

Takes action in all matters related to the safety, security, statifaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.  

 

Qualifications and Skills 

Excellent personal presentation and interpersonal skills. 

Attention to detail and the ability to multitask are required. 

Excellent communication skills are essential. 

Warm welcoming smile, a positive attitude  

Knowledge of multiple languages appreciated but not required 

Scheduled days and times may vary based on need 

Reading, writing and oral fluency  

College degree preferably specializing in hospitality 

 

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

Hourly Rate: $36.05Complimentary medical, dental & vision insurance plans401k Retirement plan8 weeks of New Parental Leave PayFur Baby/Pet InsuranceComplimentary accommodation at other Four Seasons Hotels and ResortsComplimentary Employee MealsPaid holidays, vacation & sick daysLaundered Employee Uniform

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf