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Position Purpose 

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The Guest Operations Manager will oversee the kitchen, food & beverage (F&B), and front office (FO) departments, ensuring all areas run smoothly and deliver exceptional guest experiences. This role supports the Hotel Operations Manager and plays a key role in maintaining operational efficiency and high standards of service. 

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Duties & Key Responsibilities 

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Operational Oversight: Manage daily operations of the kitchen, F&B, and FO departments to ensure smooth and efficient service, meeting Hilton's standards for guest satisfaction and service quality. 

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Staff Management & Training: Supervise, recruit, and train staff in kitchen, F&B, and FO areas. Conduct regular performance evaluations, provide coaching, and ensure compliance with Hilton’s service standards. 

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Guest Satisfaction: Address guest inquiries, complaints, and feedback professionally and promptly to ensure high levels of guest satisfaction and loyalty. 

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Budget Management: Assist the Hotel Operations Manager in managing departmental budgets, implementing cost-control measures, and optimizing operational efficiency while maintaining service excellence. 

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Quality Control: Ensure that cleanliness, safety, and service standards are consistently met across all departments. Perform regular inspections and audits to ensure compliance with Hilton standards and regulations. 

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Cross-Department Coordination: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and efficient guest service across the hotel. 

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Reporting & Performance Monitoring: Prepare and present regular reports on departmental performance, guest satisfaction, and key metrics to the Hotel Operations Manager. 

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Requirements 

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3-5 years of experience in hotel management, especially in kitchen, F&B, and front office operations. 

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Strong leadership skills, with the ability to manage and motivate teams. 

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Excellent communication and problem-solving abilities. 

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Knowledge of budgeting, cost control, and operational efficiency. 

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Qualifications 

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Bachelor’s degree in hospitality management or related field preferred. 

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