Position Purpose
\n\n\nAs a Guest Operations Team Leader, you will play a vital role in overseeing day-to-day guest service operations, ensuring exceptional guest experiences, and managing a team of service attendants. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to inspire and develop a team while maintaining high hotel standards.
\n\n\n\n\n\n
Duties & Key Responsibilities
\n\n\n\n\n\n\n\n\n\n\n\n\n\nRequirements
\n\n\n\n\nCollege degree or above with good command of English (written and verbal) to meet business needs.
\n\n\n\n\n\n\n1 to 2 years' working experience in Front Desk or Restaurant preferred.
\n\n\n\n\n\n\nFast and efficient use of computer operating systems, including Hilton's own management system.
\n\n\n\n\n\n\nImprove guest satisfaction with strong interpersonal skills.
\n\n\n\n\n\n\nGood at dealing with guest relations, able to quickly and effectively deal with all kinds of problems.
\n\n\n\n\n\n\nAbility to work under pressure.
\n\n\n\n\n\n\nStrong coordination and communication skills.
\n\n\n\n\n\n\nPatient with a high sense of responsibility and proactive in dealing with problems.
\n\n\n\n\n\n\nStrong sense of responsibility and self-motivation.
\n\n\n\n\n\n\nA strong team player who can work well independently.
\n\n\n\n\n\n\n\n
Qualifications
\n\n\n\n\nBachelor’s degree in hospitality management or related field preferred.
\n\n\n\n