Guest Relations Agent (German Speaker)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Egypt - Safaga

Reporting To: Guest Relation Supervisor

DescriptionThe incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.

Key Responsibilities\nCarry out all administrative duties in co-operation with Guest Relations Manager.\nDaily checks on the VIP lists and ordering of corresponding activities.\nMonitor and check the costs of VIP treatments.\nBe responsible for VIP Policy and ensure it is implemented fully.\nLiaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.\nPre check all guest requirements three days prior to arrival and again the day before.\nPre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.\nGreet arrivals and escort all Guests to the rooms or suites.\nEnsure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.\nBe fully conversant with all hotel activities and promotions.\nAttend to daily guest requirements and enquires and help guide them with all necessary arrangements.\nPrepare all VIP amenities forms and distribute accordingly.\nUpdate guest profiles and check the existing one.\nMaintain tidiness in the building and clothing in the department.\nSupport the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.\nRepresent the Guest Relations Manager at meetings.\nEnsure good cooperation and regular exchange of information with all departments, such as the Front Office Manager.\nJoint responsibilities for maintaining standards, revise these regularly, and guarantee that these are upheld by targeted training.\nHold regular meetings within the department (performance review, information, proposals for improvement).\n\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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Job Requirements\nCollege Degree in Hospitality.\nMinimum of 1 year experience in a Front Office position preferably in an international five star hotel\nExcellent MS Office knowledge.\nAdvanced knowledge of Opera.\nBasic knowledge of Micros.\nAbility to maintain the highest standards of professionalism, ethics, grooming, and attitude.\nPro-active hospitality skills including guest service skills.\nExcellent communication skills.\nGerman - excellent oral and written skills.\nEnglish - excellent oral and written skills.\n


About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.