The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Guest Relations Coordinator to join the Ho'olei Team!  

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Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.  

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\n\nClassification: Part-Time (assist with covering PTO and Sick calls)\nShift: Various (shifts may include 7am-3pm or 11am - 7pm) – must have availability to work weekends, weekdays, and holidays.  \n\n

Pay Rate: The pay rate for this role is $24.00 and is based on applicable and specialized experience and location. 

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Want to learn more? Hotel Website,Facebook,Instagram, YouTube 

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What will I be doing?

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The ideal candidate will be the first point of contact for our guests, ensuring they have an exceptional and memorable experience during their stay. This role requires excellent communication skills, a proactive attitude, and the ability to handle multiple tasks simultaneously.

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Key Responsibilities:

\n\nWelcome and Greet Guests: Provide a warm, friendly first impression to all guests upon arrival.\nAddress Inquiries and Complaints: Promptly and professionally handle guest inquiries, complaints, and requests, ensuring guest satisfaction (via email, phone or in person).\nCoordinate with Departments: Work closely with various departments to ensure seamless service delivery and resolve any issues that may arise (including but not limited to retrieving small packages, mail and facsimiles for residents)\nProvide Information: Offer accurate and timely information about resort services, amenities, and local attractions.\nAssist with Reservations: Help guests with reservations, bookings, and special requests, such as room upgrades or special accommodations.\nMonitor Guest Satisfaction: Actively seek guest feedback and implement improvements to enhance the guest experience.\nMaintain Records: Keep detailed records of guest interactions and feedback for continuous improvement.\nEnsure Compliance: Adhere to company policies and procedures to maintain a high standard of service and assist in an emergency\n

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

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What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

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\n\nAccess to pay when you need it through DailyPay \nMedical Insurance Coverage – for you and your family \nMental health resources including Employee Assistance Program \nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel program: 100 nights of discounted travel \nCareer growth and development \nTeam Member Resource Groups \nRecognition and rewards programs \n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

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