Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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Guest Relations Manager

SUMMARY

The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Effectively leading and managing the Guest Relations teamGuaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activitiesCreating and maintaining positive rapport and relationships with local community leaders and vendors alikeStaying informed of the latest offerings within the community to guarantee the guest experience is exceptionalEnsuring excellent customer service is provided to guests throughout their staySelecting, training, and scheduling front desk AssociatesMaintaining new procedures for Guest Relations operations that improve processes and communicationOrdering supplies and maintaining an appropriate level of inventoryCommunicating and developing front desk Associates to ensure all standards are met on a consistent basisPerforming additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

College degree preferred2 to 3 years leadership experience in a luxury hotelExceptional guest recovery skillsEnjoy interacting with people in a fast paced environmentExcellent organizational and time management skillsStrong knowledge of MS Office, including Word, Excel, PowerPoint and OutlookMust possess a positive attitudeMust be willing to participate in a learning environmentMust integrate company values throughout all interactionsMust be able to quickly adapt and effectively use new software productsMust be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.  Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.