Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employeesFlexible spending account (FSA)401(k) retirement savings plan and matching programPaid Vacation, holidays, personal and sick daysFood & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)Wellness OfferingsEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Employee Activities
Job Description

Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues.  As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

Salary Range:  $73,000 - $77,000

What you will be doing:

Manage Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfactionCoverage of overnight shifts and duties as assignedReview arrival and VIPs to ensure all special requirements are met or exceededProactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowermentDevelopment, implement and maintain Guest Service standardsSupports the Royal Service, Concierge, and Guest Services departments in the absence of department headLiaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Guest Services, and Villa Manager to facilitate an exceptional arrival and departure experience
Qualifications

Your experience and skills include:

Two years supervisory/management experience in Front Office operationsCash/float handling experienceService focused personality is essential and previous leadership experience requiredPrior experience working with Opera or a related systemProven ability to build and maintain good relationships with all stakeholdersCommunicate thoughts, actions and opportunities clearly with strong networking skillsAbility to lead by example, believe in a strong team culture and set the scene for high performanceValid Driver's LicenseClean Driver's AbstractMaui County Liquor Card
Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements:  Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS