At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-based care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary: The Guest Relations Specialist is an extremely important part of Revere Health. Your main function in this position is to verify that all patient information is gathered and verified prior to patients’ appointment including medical insurance, driver’s license, and pre-registration. This position also requires you to be a back-up for all GRS front desk receptionists. Our receptionists are the first contact our guests encounter as they enter our doors. As such, the impression you make will set the tone for their visit and be the first step in providing an exceptional patient experience. As a back-up, you will provide support with the daily activities of the medical office including greeting patients, registration, and scheduling appointments. You will be asked to provide courteous and friendly service to all patients and contribute to a positive work environment. Only those who understand the importance of excellent customer service will have the opportunity to represent the clinic in this position.

 

Essential Job Functions:

Verify that patient insurance, driver’s license, and consents are updated for all next day appointments. Making sure all copays and type of payment are accurate. Update all demographic changes to patient files ensuring that information is entered accurately. Attends meetings as required. Other duties as assigned. Back up-front desk GRS receptionists as needed. Responsibilities to include. Ensures that our patients and visitors feel welcome and an important part of Revere Health by greeting each person with a warm smile and friendly greeting. Provides extraordinary care to patients and customers through friendly, caring, and courteous interactions.  Becomes the patient's advocate as they assist them with navigating through the registration and check-in process.  Coordinates patient's arrival with MA for physician visit. Has a solid understanding of Phreesia to ensure capability of assisting with patient questions and needs. Obtains copy of insurance cards. Collects co-payments at the time of service, receives payments on accounts and reconciles daily cash reports. Gives accurate answers to questions asked. Provides accurate directions to departments and services. Provides assistance getting to destination when needed. Adheres to all HIPAA rules and regulations regarding PHI. Never accesses medical records inappropriately. Does not discuss patient information inappropriately.

 

Qualifications: N/A

 

Hours: Full time, 34 - 40 hours per week. Monday - Friday 8 a.m. – 5 p.m. Maybe some days until 8 pm or weekends as needed. Will discuss during interview.