SPECIFIC DUTIES AND RESPONSIBILITES:

Supervises comprehensive operational activities within assigned areas to meet the needs of our guests and employees.Builds and maintains a positive, high performance team culture generating increased retention, motivation, and team morale.Mentors all Guest Relations Team Members to achieve their goals through positive communication, encouragement and coaching.Practice advance planning to adequately prepare for volume and sales and throughput in all areas.Selecting, training, scheduling and supervising of seasonal Guest Relations staff.Coordinates and conducts Admissions/ Guest Relations training and continuous on the job training with organization and attention to detail.In the absence of the Senior Supervisor, manage the day-to-day operation of all Admissions units: Toll Plaza, Ticket Booths, Ticket Taking, Membership Services, Season Pass and Guest Service.Effectively communicate with Finance, Marketing, and Information Systems to ensure maximum guest service efficiencies.Work in conjunction with Cash Control and Loss Prevention to ensure proper cash handling techniques are practiced and proper training and documentation occurs.Manage daily Labor Optimization.Consistent demonstration of a commitment to Safety.Displays a calm and attentive approach in solving problems and handling difficult situations.Consistently meet or exceed established sales and service goals to support Six Flags Discovery Kingdom's growth.Assists the Admissions Manager and Senior Supervisor as needed.

THE IDEAL CANDIDATE SHOULD POSSESS:

Strong communication skills, both oral and written, in addition to organizational, administrative, and public relations skillsComputer literate Point of Sale experience including the ability to setup and maintain multiple POS terminals is preferredDemonstrated leadership experience with team-oriented approachSelf-starter with the ability to anticipate and manage multiple projects of varied priority through planning, execution, and follow upAbility to prioritize, manage multiple projects and meet critical deadlines in a demanding fast paced environmentAbility to stand and walk for long periods of time outdoors in various weather conditions to include extreme heat and sunThe availability to work flexible hours and varied shifts including weekends and holidaysAbility to obtain or currently hold a valid California state driver's license18 years of age or older