At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Job Specific 90%

Operates PC based console system with multiple telephone line capacityAnswers phones in a polite professional manner according to Loews standardsUtilizes Property Management system for guest look up, verification, messaging, etc…Receives, processes, and follows up on guest requests for banquets, engineering, housekeeping, laundry/valet, security, star service, or any other services and/or amenitiesUtilizes PC console and/or PMS to enter messages/guest requests, also relays messages to guests according to Star Service StandardsGives callers accurate and precise directions to several locations related to hotel property and surrounding areaMaintains a shop score of 92% or higherKnowledgeable of hotel services, amenities, and special events.  Maintains directory of current activities including but not limited to character dining, recreation, spa,  and children’s campMaintains as average monitoring score of 92% or aboveMaintains an average available phone time of 81% or higherAccepts and enters VIP wake up calls to Loews Standard.  Performs personalized wake- up call functions, assists guests in entering character wake-up call requestsServes as communications hub during Emergency ProceduresMaintains required logs, records and files to document department operationsOther duties as assigned

General 10%

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Job Specifications

High School Diploma or EquivalentExcellent telephone and guest services skillsAbility to operate computers and basic office equipmentAbility to work flexible schedule to include weekends and  holidays