Job Description Summary

Guest Service Agent

Job Description

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundry.Act as the security point of contact during various times in the shift.Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.  Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.  Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.  Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.