Welcome page Returning Candidate? Log back in! Guest Service Agent Posted Date 8 hours ago(12/12/2024 3:23 PM) ID 2024-61478 Type Regular Part-Time Property Name TownePlace Suites Orlando Theme Parks/Lake Buena Vista Location 8040 Palm Parkway Orlando Florida 32836 US Overview

Opportunity:  Guest Service Agent

 

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

 

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

Immediately greet guests and offer to assist with their needs.Register and assign guests to hotel rooms.Establish methods of payment and verify credit.Make and confirm reservations.Compute bills, collect payments, and make change for guests.Transmit and receive messages, using telephones or the PMS system.Respond to guest requests in a timely manner.Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.Perform bookkeeping activities, such as balancing accounts and conducting audits.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.Ensure overall guest satisfaction.Perform other duties as requested by management.

 

Your Background and Skill

High School diploma or equivalent preferred.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.

 

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

 

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs®, our Marriott in Orlando is near your favorite attractions, like Walt Disney World® Resort, the ESPN Wide World of Sports, SeaWorld Orlando® and Universal Orlando® Resort. We put endless adventure at your fingertips! Our hotel near Disney Springs® is also a short drive from Orlando International Airport. We are a top choice for extended stays in the Lake Buena Vista area!

 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

 

To see other opportunities at this location, click here.

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