Nemacolin is in search of professional, courteous, and outgoing individuals that will provide excellent customer service to our guests. This position requires an enthusiastic personality and willingness to work in a fast-paced environment while maintaining a positive attitude.

The individual in this role is responsible for creating 100% guest satisfaction by showcasing efficient and effective service at all times. The Guest Service Agent must adhere to policies and procedures that Nemacolin has established, build positive relationships with guests and other associates, communicate effectively on all levels, and demonstrate proficient technical and customer service skills for their assigned area.

This Guest Services opportunity can be hired into the following roles:

Front Desk Agent (Currently available) Call Center Agent (Currently available)

 

ESSENTIAL FUNCTIONS (FRONT DESK):

Creating guest satisfaction by providing fast and courteous service. Giving personal attention to guests in order to exceed their expectations. Utilizing empowerment to resolve guest issues. Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay. Assist the butler team during all times. Completing the necessary steps in the registration process as well as the departure process. Ensuring that resort guests are familiar with the location of their rooms. Promoting resort services and amenities.  Contacting returning guests in order to assist them in planning their stay. Making reservations for onsite and offsite dining, activities, and entertainment.  Remaining current with all property systems such as Host, SpaSoft, Seven Rooms, Zingle, Outlook and Microsoft Teams.

ESSENTIAL FUNCTIONS (CALL CENTER):

Answer incoming calls quickly and efficiently using proper telephone etiquette. Transfer calls to the appropriate extensions. Complete daily morning wake-up calls and take requests for information via phone inquires. Answer general reservation questions. Answer questions pertaining to resort outlet times, activities, and directions. Direct the needs of the guests to the appropriate departments. Screen all outgoing calls from the switchboard. Maintain updated guest messages to ensure the guest receives accurate messages.

QUALIFICATIONS FOR BOTH ROLES:

High school diploma or equivalent required. Candidate must have the ability to work a variety of shifts - including evenings, weekends, and holidays. Candidate must have the ability to speak English fluently. Friendly and outgoing personality. Excellent communication skills. General knowledge of surrounding areas and attractions at the resort. Ability to work in a fast-paced environment. Previous experience in the hospitality industry is preferred. Associate's Degree preferred.

 

Here at Nemacolin, our associates know to “Expect the Unexpected.” A career with us is an opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas

Wisteria Associate Community

Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs

Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.