Flik Hospitality Group Salary: $24/hr Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary Working as a Guest Services Agent will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Guest Services Agent will be responsible for engaging all Clients, Guests, Vendors, and Employees entering the lobby and reception center, and will display an energetic, friendly, and approachable demeanor at all times. Job responsibilities * Supporting the Lobby Manager and ensuring that every guest is greeted with enthusiasm and has a memorable experience. * Acting as way-finders and hospitality services resource for all guests. * Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination * Reviewing and committing to memory the profiles of VIP guests expected for the day. * Recognizing and welcoming VIP guests using service excellence standards. * Communicating effectively with team members and passing on necessary information to colleagues that may arise. * Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing wayfinding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. * Standing during peak business hours and when greeting guests. * Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. * Adhering to uniform and grooming policies. * Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands. * Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary. * May led, manage or provide subject matter expertise for projects and initiatives * Building and maintaining a relationship with employees and repeat guests, enhancing their overall experience. * Gaining an understanding of the client culture, key areas of activity and creating "transparency" by serving as an extension of the client * Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. * Adhering to Hospitality signature look * Ability to memorize FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and New York City ‘happenings’. * Ensure all issues are communicated to all employees where necessary. Key Competencies Client Care * Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances. * Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome "Good Morning/Good Afternoon " * Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guest’s journey. Team Work and Communication * Communicate effectively with peers and Lobby Manager, displaying accuracy and attention to detail both in verbal and written communication. * Maintaining a strong awareness of business activity and communicating all updates with your team members. * Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process. * Providing assistance according to business needs e.g. lunch cover, callouts, and general support. * Supporting the training of new associates and completing checklists accordingly. * Taking part in the cross-training program which covers all areas of the department, when available. Building and History Knowledge * Maintaining basic knowledge of history of building and surrounding areas. * Maintaining basic knowledge of shops, restaurants, and attractions. Personal Presentation and Responsibilities * Maintaining a professional, polite, and considerate manner at all times. * Adhering to uniform and presentation standards as per the dress policy. Working Environment * Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary. Policies and Procedures * Adhere to the Company and the building’s policies and procedures. * Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information. * Comply with the Reception and Lobby Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as ‘living’ document. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information. Req ID: 1399088 Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]