JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Guest Service Manager will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. The Guest Service Manager will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs. Various duties include verifying identity, visitor management (checking in and out), providing general information, and directions. This role will be client facing and will oversee the daily operations of the Guest Service Program.  The Guest Service Manager will report to the Senior Soft Services Director.

Some of what you will do:

Supervise the daily operations of the Guest Service Program and Associates 

Greet/host / provide support for guests, visitors, and employees

Issue temporary badges

Building/Campus/Area information center

Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

Organizes and maintains the lobby/front desk areas

Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.  Submit work orders through appropriate channels.

Assists with the coordination and scheduling of office/building maintenance activities, including: luggage storage, lost & found, and umbrella management

Works collaboratively within the facility management and transportation team

Anticipates and responds to Client’s needs and concerns

Oversee the associate  temporary badge program, the tracking system 

Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations 

Conduct daily check-ins to ensure GSA’s are providing the best service as possible and that our desks/lobby areas are in top condition at all times. 

Draft weekly Guest Service schedules and oversee schedule requests.  

Approve weekly timesheets 

Assist in the hiring, training, and coaching of the team

Additional job duties, as requested by the Senior Soft Services Director. 

Who we are looking for:

Previous Supervisory or Management experience preferred  

High school diploma or general education degree (GED);

2 years experience in Hospitality, Soft Services or Operations and/or knowledge of the commercial real estate industry, preferred but not required 

Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Track record of initiative, integrity and good judgment.

Highly collaborative with strong interpersonal skills.

Excellent verbal and written communication skills with the ability to communicate professionally.

Strong Customer Service skills

Excellent Verbal and written communication skills  

Proficient skills in Google Suite  (Gmail, Sheets, Slides, and Docs)

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.