Duties and responsibilities related to the Guest Service Officer - Spa role:

Greet and welcome guests as they arrive at the spa. Ensure a smooth and efficient registration process while providing a warm and friendly first impressionCoordinate and manage spa appointments. Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availabilityKeep the reception area clean, organized, and well-stocked. Ensure a welcoming and professional environment for all guestsProvide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities. Ensure all guest interactions are positive and professionalAssist with taking orders and serving food beverages to guests in the SpaPerform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence

Duties and responsibilities related to the Guest Service Officer - Spa role:

Greet and welcome guests as they arrive at the spa. Ensure a smooth and efficient registration process while providing a warm and friendly first impressionCoordinate and manage spa appointments. Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availabilityKeep the reception area clean, organized, and well-stocked. Ensure a welcoming and professional environment for all guestsProvide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities. Ensure all guest interactions are positive and professionalAssist with taking orders and serving food beverages to guests in the SpaPerform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondenceIdeally with a relevant degree or diploma in Hospitality or Tourism managementMinimum 2 years work experience hotel operationsGood customer service, communications and interpersonal skills are a mustIdeally with a relevant degree or diploma in Hospitality or Tourism managementMinimum 2 years work experience hotel operationsGood customer service, communications and interpersonal skills are a must