The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Guest Services Representative at Park MGM's NoMad, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them for beyond their stay with us.

THE STARTING PAY: $19 per hour.

THE DAY-TO-DAY:

Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and  Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker,  and intra-department interactions in a fast-paced environmentProvide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities,  wake-up calls, check outs, early arrivals and late departures, messages, paging, long distance assistance and other special  services requested by guests or administrative personnelPerform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room serviceInform guests of property functions and facilities upon requestMaintain accurate records for all requestsDispatch bell and limo runs in accordance with front service department policies and proceduresMaintain complete knowledge of all room service menu items, recommend or suggest additional food itemsOperate the beeper system and operate the TDD machineProvide management with important observations gathered from customer interactions offering suggestions to improve  process, product or service offerings

THE RIGHT CANDIDATE WILL HAVE:

1+ Years of Prior Relevant Experience in Hospitality. 1+ Years of Prior Relevant Experience in a high-volume call center or customer service.High School Diploma, GED or equivalent.Experience in a similar resort environment.Experience with Opera and HotSOS.Experience with Outlook and other Microsoft Office products.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining room.Free parking on and off-shift.Health & Income Protection benefits (for eligible employees).Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today! 
 

Are you ready to JOIN THE SHOW? Apply today!