Guest Services Specialist-Information Desk

Location: AdventHealth Kissimmee- 2450 NORTH ORANGE BLOSSOM TRAIL, Kissimmee, 34744

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day

The community you’ll be caring for: Kissimmee Campus

· AdventHealth Kissimmee is a 242-bed community-focused hospital

· Conveniently located near Walt Disney World

· The team is here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties

AdventHealth Kissimmee has recently expanded our existing tower by 3-floors and 80-beds, including new ancillary spaces such as Inpatient Rehab, Inpatient Dialysis, Laboratory, and Imaging services.

The role you’ll contribute:

The Guest Services Specialist is responsible for providing customers and industry relations with support in a professional and gracious manner, and to perform Concierge Front Office duties. The essential hospitality standards must be used at all times: eye contact, smile, speak first and engage in polite conversation. This position acts as a communication liaison between departments and patients, and accompanies/assists patients to location as needed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

· Serves as Hospital Information Desk receptionist, providing directions and information for visitors and customers as requested.

· Greets all guests with a smile and appropriate verbal greeting, offering assistance. Answers phones and responds to customer questions. Maintains knowledge of all pertinent locations in the hospital. Acts as a communication liaison between departments and patients who are waiting. Diffuses difficult issues in appropriate manner and utilizes service recovery techniques if a problem arises.

· Accompanies/assists patients to location as needed by wheelchair.

· Utilizes hospital information Systems as appropriate, maintaining patient confidentiality.

· Types letters, prepares simple reports, flyers, graphs, posters and similar documents as needed to support the campus. Maintains employee communication bulletin boards with updated information.

· Consistently demonstrates sensitivity, compassion, tactfulness, diplomacy, objectivity and non-judgmental attitude.

· Adheres strictly to Florida Hospital Compliance Plan and rules and regulations of applicable regulatory authorities; protects confidentiality of patient/employee information. Adheres to HIPPA regulations.

· Facilitates the smooth and efficient operations of the campus by being available and prepared to work as scheduled, and attending meetings as requested by manager.

· Performs other duties as assigned or directed to ensure the smooth operation of the campus.

Qualifications

The expertise and experiences you’ll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED :

· Ability to be responsive to ever-changing matrix of hospital and customer needs.

· Utilizes strong customer service skills with a pleasing personality that puts people at ease.

· Ability to hand difficult and angry people with compassion, tact and diplomacy.

· Ability to communicate both verbally and in written form with persons of varied backgrounds in a respectful, effective manner.

· Mature judgment and the ability to handle confidential information within Florida Hospital guidelines and applicable regulations.

· Ability to perform general clerical and reception activities in a professional manner.

· Ability to work independently, being a self-motivator and quick thinker.

· Typing skills of 20 words per minute

KNOWLEDGE AND SKILLS PREFERRED :

· Knowledge of Microsoft Word, Publisher, Outlook and Excel

· Bi-lingual (Spanish – English)

EDUCATION AND EXPERIENCE REQUIRED :

· None

EDUCATION AND EXPERIENCE PREFERRED :

· High School Diploma or equivalent

· One year of experience in a position with direct customer interaction

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED :

· None

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED :

· None

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Kissimmee

Schedule: Full-time

Shift: 1 - Day

Req ID: 25004520

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.