Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Hilton Birmingham at UAB with Pyramid Hotel Group can mean for you! Overview We're looking for a Guest Services Agent & Accounts Receivable Clerk. This candidate must be an organized self-starter, innovative and have strong oral and written communication skills. Must have basic knowledge of accounting and computer operations. Must be able to analyze and resolve issues that come up with regard to collections and credit. Must have a Yes I Can attitude. The primary responsibility is to process billing of our clients and guests in timely manner. Essential Duties and Responsibilities: On a daily basis review the activity in the City Ledger and correct any errors in so far as billing information, charges etc. Once the City Ledger activity has been reviewed mail out all the bills with in 72 hours guest/group departure. Bills in excess of $10,000 should be sent by overnight delivery. Within 10 days of the mailing out the bills a call should be made to the client to verify they received the bill and that they have had a chance to review it. Review the On-line credit card system and determine if any responses for charge back queries need to be responded to. Fulfill all guest requests for copies of folios and or respond to queries about charges on their account. Maintain proper filing system for all invoices that have been billed out and maintain a call log on file Prepare month end A/R report i.e., summary of A/R, write-off log and recovery list. Post payments on a daily basis for all payments received towards outstanding receivables and resolve any disputed amounts in a timely fashion. Review and do appropriate adjustments to all house accounts, and package codes. Perform any and all other duties and job assignments delegated by the Controller, Assistant Controller and the Management Staff of the Hotel. Perform the duties of a Guest Services Agent including checking guest in and guest out. Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel You will be escorting and orienting the guest to the front desk for check-in. You will park and retrieve guests vehicles as requested Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. Assist lobby attendant in keeping entrance area clean and organized "Be the difference" with all guest and employees and do more than just “the norm". Language skills: Must be able to communicate clearly with guests, customers, employees and supervisors. Hours: Must be able to work day or evening shifts, including weekends and holidays, as needed. Although overtime is not always available, employees must be able to work overtime if business demands require them to. (this is only permitted with manager/supervisor authorization). We are a drug-free workplace; pre-employment drug screen required. We offer benefits after the 90 day introductory period. FREE Lunch, FREE Parking! EOE/AA