**Join the team that is revolutionizing health care – BayCare Health System** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. **Title:** Guest Services Ambassador **Facility:** Land O'Lakes Health Hub **Responsibilities for the Guest Service Ambassador include:** + Function as the guests' liaison to all assigned services. + Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility + Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians + Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager + May or may not require performing all job specific functions listed within this description + Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management. + Must be proficient within 6 months of hire in waiting room management system and registration and scheduling of one service-line **BayCare offers a competitive total reward package including:** + Benefits (Medical, Dental, Vision) + Paid Time Off + Tuition Assistance + 401K Match and additional yearly contribution + Annual performance appraisals and team award bonus + Family resources and wellness opportunities + Community perks and discounts **Minimum Qualifications:** **Certifications and Licensures** + None Required **Education** + High School or Equivalent + Associate's Preferred **Experience** + 1 year customer service or hospitality **Location:** **Land O'Lakes, FL** **Status:** **Full Time** **Shift Hours:** **Variable** **Weekend Work:** **Occasional** Equal Opportunity Employer Veterans/Disabled **Position** Guest Services Ambassador **Location** Land O Lakes | Support Services | Full Time **Req ID** null