Join the team that is revolutionizing health care – BayCare Health System Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. **Title:** Guest Services Ambassador Sr. Facility: Land O Lakes Health Hub **The Guest Services Ambassador Sr responsibilities include:** + Function as the guests' liaison to all assigned services + Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility + Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians + Will be supporting multiple services/providers, ability to schedule all service lines, ability to rotate 3 or more services, and resolve escalated customer service issues + May or may not require performing all job specific functions listed within this description + Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management + Depending on department, will be required to conduct Urine Drug Screen and Breath Alcohol testing which will require obtaining and maintaining certification. **BayCare offers a competitive total reward package including:** + Benefits (Health, Dental, Vision) + Paid time off + Tuition reimbursement + 401k match and additional yearly contribution + Yearly performance appraisals and team award bonus + Community discounts and more + AND the chance to be part of an amazing team and a great place to work! **Minimum Qualifications:** Certifications and Licensures + None RequiredEducation + High School or Equivalent + Associate's preferredExperience + 2 year Customer Service or + 2 year Hospitality and 1 year of registration, scheduling and waiting room management for a minimum of two Health Hub service lines. + **Required Specific Skills also includes:** Insurance Terminology use and understanding. **Location:** **Land O' Lakes, FL** **Status:** **Full Time** **Shift Hours:** **Varies** **Weekend Work:** **Occasional** Equal Opportunity Employer Veterans/Disabled **Position** Guest Services Ambassador Sr **Location** Land O Lakes | Support Services | Full Time **Req ID** null