Guest Services Assistant (fixed-term) Be the difference between guests experiencing a good break and a great break at Center Parcs.The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests expectations, from the moment they drive into Center Parcs, until the moment they leave.GUEST SERVICES ASSISTANT 14.42 per hourPlease note this is a fixed-term contract until August 2025.The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills.The guest services department is the main point of contact for guest enquiries. In this role, you will provide guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face.HOURS OF WORKYou will be contracted to work 120 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis with a premium rate of pay for hours worked on a Sunday.ABOUT YOUEssential requirements:Excellent verbal and written communication skillsA good level of computer literacyFriendly, genuine, and warm towards guests and colleaguesWorks well with others in a teamDesirable requirements:Previous experience working in a similar role or environmentABOUT THE BENEFITSCenter Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:Colleague Bonus SchemePension Scheme with Life AssuranceColleague Recognition and Reward Schemeoffering a choice of Center Parcs and High Street vouchersFree use of our leisure facilitiesDiscounted Center Parcs breaks20% discount in our restaurant and retail outletsAccess to Perks at Work Portal - offering a wide range of retail and leisure discountsAn Employee Assistance Program - providing support on financial, health and legal mattersExcellent opportunities for career development and progression with the opportunity to gain externally recognised qualificationsIf this sounds like your ideal job, then wed love to see your application.Closing date:4th February 2025at 12 NoonInterviews to be held:Week commencing 10th February 2025Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.Follow us -FacebookX (Twitter)LinkedInAt Center Parcs, everyones welcome.We recognise that were all at our best when were being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process. Share Apply now