About The Organization:  

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000+ acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members.  

 

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   

 

Position Summary:  

Do you love helping people and seeing visitors leave with a smile on their face?  Do you know that when guests are greeted warmly, it sets the tone for the rest of their visit?    

If so, we want you to join our dedicated and lively team of Guest Services Associates! Members of our guest services team are cheerful, professional, and knowledgeable and make our guests feel welcome, valued and important.  Every day is different but our associates continually provide exemplary customer service.    

Our seasonal visitor experience staff plays an integral role in ensuring that our visitors enjoy our extraordinary places.  With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties.  Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.   

 

Pay Rate: $16.00-$17.00 per hour 

 

In This Role You Will:  

Essential Functions: 

Welcome and orient visitors upon arrival while providing information about the property and the programs available each day  

Establish a positive visitor experience and provide excellent customer service  

Promote the mission of The Trustees and our work; encouraging guests to join us as members in preserving special places across the state of Massachusetts  

Assist visitors and answer questions cheerfully throughout the day 

Conduct pre-opening setup at to assure that everything is ready when the first visitor arrives  

Close and secure the facility at the end of the day 

Reconcile cash register and credit card machines  

Sell tour tickets, visitor amenities, and Memberships at the site 

Make visitors aware of the menu of tour options, rates, etc. 

Advise the Visitor Experience Coordinator of any problems, maintenance needs, or supply shortages as necessary 

Participate in regular trainings and team meetings that provide professional skill development, update staff on current developments at The Trustees of Reservations, and inform staff of both interpretive philosophy and interpretive techniques that improve visitor experiences on site