Guest Service Associate

Position Highlights:

Position: Guest Service AssociateLocation: Northwest Community Hospital – Arlington Heights, IL.Part Time: 14 hours/weekHours: Every other weekend ( 8am – 3pm )

General Summary:

Under general supervision with accountability to the Director, coordinates guest services at hospital entry points.  Is responsible for coordinating, training, and scheduling volunteer staff assigned to hospital entrances.  Serves as a liaison between entry locations, hospital departments, campus buildings, and Center for Specialty Medicine (CSM) physician offices.  Coordinates phone coverage, greeter, way-finding, transport and delivery services.  Performs various clerical functions to maintain the operations at the hospital entry points.  Models customer focused behavior that represents the highest standards of Northwest Community Hospital (NCH).

What you will need:

Education: High School Diploma or EquivalentCertification: Must successfully complete and maintain a minimum standard of American Heart Association Adult Heartsaver CPR and EAD training within 3 months of hireExperience: Two years experience interacting with the public required.  Previous experience coordinating activities preferred.

Benefits:

Career Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement Opportunities