Oversees daily operations of the JCC amenities and ensures that they are operating properly for the use of our JCC members. Greet members using the second-floor wing of Fitness and Wellness and aide in any questions or services the member may need. Flexibility in availability as needed, including early AM, PM, and weekends on a rotating basis. RESPONSIBILITES: + Provide superior customer service to both Private Locker Room members and JCC members alike. + Maintain records and statistics with respect to the JCC amenities (i.e.: usage levels, equipment maintenance records, staff work schedules, whirlpool chemical logs, etc.) + Maintain and implement all Covid-19 Safety protocols (wipe down high touch areas regularly, monitor as able, distancing guidelines and mask requirements). + Ensure that all COVID-19 protocols are adhered to at all times including facility capacity limits on the amenities (showers, whirlpool, sauna, and steam room). + Oversee the daily operations of the JCC Private Locker Room (men’s and women’s) including towel supplies, hydration station, amenities, cleanliness, and water testing. + Responsible for notifying the Membership Director when supplies and equipment are needed. + Greet and maintain ongoing communication with all members of the JCC entering via the second floor. + Assist with monitoring the JFit Studio and Wellness Studio. + Monitor Fitness and Wellness access via the second-floor access point located by the spa. + Welcome and assist members/visitors with appointments for Massage and Chiropractic. + Along with Membership Management staff, maintain equipment and facilities including, chemical testing, whirlpool cleanliness (drain, clean and refill), Steam Room maintenance, Sauna Maintenance, and overall facility cleanliness. + Maintain amenities including soaps, hydration station, fruit etc., and track inventory and alert Sodexo/Membership Management staff of needed supplies. + Report unclean conditions, safety hazards and malfunctioning equipment to Management. and Sodexo Management. + Assist in the promotion of agency wide programs to ensure the productive, effective, and efficient operation of the Agency. + Consistently review all happenings within the JCC so that you can share important information with our membership. + Additional responsibilities may be added periodically based upon the needs of the Membership Department and of the Katz JCC. + It is essential that all staff participate in a variety of agency wide activities. Staff should be knowledgeable about our agency and be able to respond appropriately with accurate information. QUALIFICATIONS: + Friendly outgoing personality; + Proven customer service (communication) skills; + First Aid and CPR / AED certifications preferred; + Ability to work well with others toward common goal; + Ability to troubleshoot amenities (whirlpool, steam, sauna); + Computer skills in Microsoft Office – Outlook, Word, Excel + Ability to work in multiple computer programs -Daxko, Group Ex Pro and MindBody.