Position Title: Coordinator, Guest Services 

Department: Guest Services 

Reports To: Guest Services Operations Manager 

FLSA Status: Exempt / Full-Time Salary 

Union Code: Non-Union 

Minimum Pay Rate: $60,000 

Maximum Pay Rate: $68,000 

Join Our Team at Barclays Center! 

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! Our focus is YOU!  

At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.  

If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime! 

Our Company Values 

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values.  

Key Attributes for Success 

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center. 

Genuine Passion for Service: 

Desires to exceed guest expectations and create unforgettable experiences. 

Enjoys demonstrating enthusiasm and dedication in providing exceptional service. 

Wants to make every interaction memorable and positive. 

Strong Teamwork Abilities: 

Enjoys collaborating effectively with colleagues and partners. 

Likes building and nurturing strong relationships within the team. 

Values the importance of teamwork in achieving shared goals. 

Adaptability: 

Enjoys handling unexpected challenges with flexibility and composure. 

Wants to quickly adjust to changes in the environment to ensure guest satisfaction. 

Thrives in dynamic and fast-paced work environments. 

Effective Communication Skills: 

Desires to listen attentively and respond empathetically to guests and colleagues. 

Enjoys conveying information clearly, confidently, and with warmth. 

Wants to communicate with clarity and precision to ensure understanding. 

Guest-Centric Approach: 

Values putting guests at the center of all actions and decisions. 

Likes anticipating guest needs and consistently exceeding expectations. 

Wants to create a welcoming and positive atmosphere for all guests. 

Proactive Problem-Solving: 

Desires to identify and resolve issues creatively and efficiently. 

Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities. 

Likes taking initiative to address potential problems before they escalate. 

Meticulous Attention to Detail: 

Wants to pay close attention to details that contribute to guest satisfaction. 

Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards. 

Desires to take pride in delivering flawless experiences through meticulous attention to detail. 

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

Create Barclays Centers’ positive reputation for excellent customer service by assisting with the hiring and training, part-time staff which includes ticket takers, ushers, guest services representatives and supervisors. 

Ensure staff compliance with time and attendance policies and procedures and manage employee records and notes. 

Schedule usher ticket takers, uniform room specialists, guest services representatives, and supervisors for Barclays Center Events. 

Assist with preparing, planning, operating, and executing events at Barclays Center. 

Responsible for maintaining equipment standards, inventory, cleaning, and distribution for Guest Services personnel. This includes creation and distribution of name tags and ID Badges under the guidance and direction of the Assistant Managers and Managers. 

Support and distribute event paperwork tailored to usher ticket takers, guest services representatives, VIP associates, directors, uniform room specialists, and supervisors. 

Assist with responding promptly to comments, questions, suggestions, and complaints received by our guests via phone, mail, email, fax, and during events. 

Provide administrative support and complete projects/tasks as assigned for Guest Services Department. 

Maintain and update Guest Services forms, Databases, Guest Services Center, and offices. 

Assist in monitoring all department policy and procedural guidelines 

Perform administrative duties for Director of Guest Services and Guest Services Management Team. 

CANDIDATE PROFILE: Who You Are 

2-4 Year College Degree in Business, Communications or related area of study preferred. 

Minimum of 2 years’ customer/guest service experience, preferably in a sport and/or entertainment facility. 

Proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) is required. 

Ability to be proactive, recognize problems and find solutions. 

Excellent interpersonal, verbal, and written communication skills. 

General knowledge of ABIMM or scheduling system experience preferred. 

Ability to work in a face-paced environment and simultaneously manage a high level of detail across multiple projects. 

Ability to commit to organizational/departmental confidentiality matters. 

Ability to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure. 

Ability to work well within a team environment, assisting and supporting team members whenever needed. 

KEY COMPETENCIES: Skills You Possess 

Flexibility to work varying shifts nights, weekends, and holidays. 

Must be able to stand/walk for long periods of time and have ability to lift 40 lbs. 

Enthusiastic team player while possessing a collaborative approach working closely with the arena Security and Box Office departments. 

Excellent communicator able to adapt to various audiences.  

Ability to handle sensitive information in a professional manner.  

Solution oriented individual. 

Self-motivated and results driven.   

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.