Essential Duties and Responsibilities: Other duties may be assigned. + Assist with pre-event briefing. + Assist in the direction of the Guest Services Staff. + Scheduling of Guest Services staff for event coverage (Call offs as needed). + Assist with developing and facilitating team member client-based and new hire training programs. + Assist with creating, editing, and updating departmental manuals and materials. + Address questions/concerns and handle performance issues when necessary. + Assist in monitoring and responding to emails. + Serve as ADA Facilitator during events. + All other duties as assigned Supervisory Responsibilities: Will assist Guest Services Manager in the direction and coordination of the Guest Services staff. Will carry out supervisory responsibilities in accordance with ASM's policies and applicable laws. . Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience + 2-3 years of relevant work experience in a similar facility + Supervisory experience preferred Skills and Abilities: + Experience with various methods of training + Excellent interpersonal and customer service skills + Effective communicator, both verbal and written + Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint) + Self-motivated and ability to motivate others + Ability to perform multiple tasks and meet deadlines + Exceptional organizational and time management skills + Goal orientated, team player + Easily adapts to change + Ability to work nights, weekends and holidays Computer Skills: Operate a personal computer using Windows, Word, Excel, Power Point and other standard office equipment. Certificates, Licenses, Registrations: No certifications are required. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants that need reasonable accommodations to complete the application process may contact 520-837-4759. ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor