Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent! We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor. We need a team member with the flexibility to work 3PM -11PM shifts and also a few shifts overnight 11PM- 7AM. Pay: $17 - $18 Per Hour Shift: Part- Time Schedule: PM shifts- 3-11PM & Overnights 11PM- 7AM Responsibilities: + Welcome guests and assist with check-in and check-out processes. + Ensure all guest information is accurately recorded in the system. + Answer phone calls and respond to inquiries in a courteous manner. + Handle guest complaints professionally and efficiently. + Maintain knowledge of hotel amenities, services, and local attractions. + Assist with the management of reservations and room assignments. + Collaborate with other departments to meet guest needs. Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication! Requirements + Customer service experience + Ability to work flexible hours, including nights and weekends + Strong communication skills + Attention to detail Benefits + 401K Matching + Brand Hotel Room Discounts + Company Wide Hotel Room Discount Program + Referral Bonus Incentive + Retention Bonus Incentive + Annual Review Program + Extensive Room for Growth + Paid Training