Location: Nederland, Colorado

Eldora is the backyard winter mountain playground for Greater Denver, Boulder County, and Colorado's northern Front Range. Eldora is located just outside of the charming mountain town of Nederland, Colorado, about 20 miles west of Boulder and less than 50 miles from downtown Denver.

Eldora strives to deliver Colorado’s Front Range the most memorable outdoor adventures to locals and out-of-town visitors.   Eldora Mountain Resort employs up to 700 employees at peak season and has 680 acres of lift-accessible terrain for skiing and snowboarding, including a Woodward Mountain Park experience, and a world class Nordic Center.

The Guest Services Lead Agent at Eldora is a front-line position that involves dealing with a high volume of guests in a fast-paced environment.  Lead Agents are to interact with guests and employees and work with the Guest Services Management Team to ensure proper training and operation of all Guest Services locations.  As a member of the Guest Services team, you are expected to be proficient in the product offerings of Eldora and be a source of high-quality customer service to our guests.

Guest Service Duties: 

Actively engage with Eldora guests 

Provide support to the Guest Services Management Team with any sales issues, corrections, date changes, etc. 

Train and coach coworkers on products, policies, and procedures 

Provide accurate product and mountain information to guests 

Assist all guests with the online purchase flow 

Handle all inquiries and grievances in a professional and competent manner 

Maintain work area by cleaning and restocking supplies 

Uphold all Eldora product policies and procedures 

Arrive to work on-time and follow assigned schedule 

Adhere to all grooming guidelines 

Other Duties as Assigned: 

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Eldora, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.  

Functions as an ambassador of Eldora Mountain, modeling and sharing the Eldora “culture” with our guests and employees. Upholds the most professional image.  Continually strives to exceed our guest’s expectations and create memories for our guests and staff. 

This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes. 

Personal Attributes: 

Is honest and has the highest integrity.

Punctual and reliable 

Is able to handle and manage confidential information. 

Professional appearance.  Adheres to all grooming guidelines. 

Follows established policies and procedures. 

Is supportive of Core Values 

Sets the example for others and is above reproach. 

Is comfortable to challenge policies and procedures, but once established, is supportive of those rules. 

Is organized in tasks.  Sees projects through to the finish.  Has good follow-through and makes it a habit of getting back to people on issues. 

Can handle fast paced, potentially high-pressure environment. 

Is flexible with hours and days of work. 

Is able to work any hours of the day, any days of the week. 

Prioritizes and re-prioritizes personal time and work, to have good balance in life.

Be a champion of Play Forever, Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations.

Basic Requirements: 

​​Must be able to lift and carry items up to 50 lbs. 

​​High School degree or equivalent ​​ Prolonged sitting or standing 

​​Eye/hand coordination 

​​Peripheral, color, and depth vision 

​​Extended periods of outdoor exposure

Extreme cold 

​​Extreme sun exposure 

​​Variation in temperature from hot to cold 

Compensation: Proposed hiring rate of $21+ depending on experience.

Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.  Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. 

POWDR-Eldora Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Eldora Mountain Resort in Boulder County, Colorado. 20 miles west of Boulder, CO. We are situated in the heart of Colorado's front range playground. All candidates must fill out an application to be considered for employment. All employees must align with the Play Forever program which implements our core values through support and execution Powdr’s corporate responsibility commitment to protect the environment and support our community in Eldora’s everyday operations. This will be posted for a minimum of 3 days or until the position is filled.