Required Qualifications (Job Knowledge, Skills, and Education): The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. + A minimum education level of: High School Diploma or its equivalency + 2+ yeas related work experience. + Ability to adhere to the Guest Services & Security Department policies and procedures. + Strong interpersonal and communication (written & verbal) skills. + Must have good judgement and conflict resolution skills and able to perform duties independently with minimum/moderate supervision. + Must be able to lead by example and demonstrate outstanding team and leadership skills. + Demonstrated ability to multi-task in a fast-paced environment and perform under pressure. + Relationship-building skills and able to maintain effective professional relationships with staff at all levels and guests. + Dependable to work events which include evenings, weekends, and holidays throughout the year. + Ability to communicate effectively in English, detect, observe, exchange information with guests, staff & management. + Ability to move about the venue frequently and efficiently for extended periods of time. Preferred Qualifications (if applicable): + Previous work experience in a sports, entertainment, or convention facility environment + Experience in venue supervision preferred. + Bilingual English/Spanish a plus. Additional Comments: ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description