Job Description

Pay: $60000 per year - $60000 per year

At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.

Essential Duties & Responsibilities

Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each propertyAudits systems & reviews reports understanding gaps in performance execution of brand and service standardsAssists with guest services functions as neededAssists in training staff and developing for potential career advancementResponsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

Basic Qualifications & Skills

High School Diploma or equivalent education/experience1+ year previous Front Desk/Guest Service management experienceMust be flexible regarding schedule, based on business demandsPrevious experience demonstrating strong customer serviceSuccessful completions of a criminal background check and drug screen

Desired Qualifications & Skills

Bachelor's Degree in Hospitality, Hotel Management or related fieldAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skillsEnthusiastic and energeticExcellent communication skills

Physical Requirements

Ability to lift up to 20 poundsAble to sit and/or stand for long periods of time