USA
261 days ago
Guest Services Manager
How You’ll Do It + Supervise the team in providing best-in-class service + Coach and develop the team and drive Associate engagement + Uphold operating standards and drive Guest safety and satisfaction + Ensure all Guest areas are staffed and functioning efficiently + Manage the operational duties of their department + Delegate and follow-up on the completion of tasks + Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring + Leverage business metrics and trends to drive performance and to maximize profit and revenue What We’re Looking For + 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment + High school diploma or equivalent + Excellent communication, time management and organization skills + Ability to work on a team + Energy and enthusiasm + A high level of self-awareness, receptivity to change and integrity + Ability to work in extreme weather conditions for extended periods of time + Availability to work varied shifts, including evenings, weekends and holidays + Ability to stand and walk for long periods of time including maneuvering up and down stairs + Ability to obtain required licenses and certifications for your location
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