Guest Services Manager
Topgolf
How You’ll Do It
+ Supervise the team in providing best-in-class service
+ Coach and develop the team and drive Associate engagement
+ Uphold operating standards and drive Guest safety and satisfaction
+ Ensure all Guest areas are staffed and functioning efficiently
+ Manage the operational duties of their department
+ Delegate and follow-up on the completion of tasks
+ Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
+ Leverage business metrics and trends to drive performance and to maximize profit and revenue
What We’re Looking For
+ 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
+ High school diploma or equivalent
+ Excellent communication, time management and organization skills
+ Ability to work on a team
+ Energy and enthusiasm
+ A high level of self-awareness, receptivity to change and integrity
+ Ability to work in extreme weather conditions for extended periods of time
+ Availability to work varied shifts, including evenings, weekends and holidays
+ Ability to stand and walk for long periods of time including maneuvering up and down stairs
+ Ability to obtain required licenses and certifications for your location
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