Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer.

Job Specific

Responsible for coordinating the provision of world-class Guest Services to hotel guests, leading the exceptionally friendly, professional, and efficient welcome, registration, luggage handling, rooming, and account settlement for hotel guests.Acts as a Manager on Duty overseeing the execution of Guest Services in the hotel’s Bell/Door, Front Desk, and Star Service departmentsCoordinates pre-blocking of rooms for guests arriving with special requestsManages the hotel’s upgrades and early arrivals to ensure either the immediate availability or rapid provision of clean and ready rooms for arriving guestsManages the pre-registration, remote arrival, and rooming of all group guestsCoordinates the assembly of package collaterals and ticket media for package guestsAssists with the development and management of repeat guest and VIP service programsOversees pre-registration, amenity delivery, and airport pick-up and transfer to hotel for VIP guestsEnsures communication of VIP arrivals to Manager on Duty who welcomes VIP’s and provides escort to roomResponsible for maximizing hotel occupancy from walk-in guests in accordance with hotel yield management policiesResponsible for the resolution of room status discrepancies with the housekeeping departmentEnsures the prompt satisfaction of guest requests and the exceptionally professional and courteous resolution of guest complaintsMonitors hotel credit limit reports, taking action on any accounts that require immediate settlementMonitors the daily pace of guest arrivals and departuresChecks the status of all Out-of-Order rooms on a daily basisEnsures adherence to department and Loews Hotels guidelines, policies, and proceduresEnsures full compliance by department with hotel security proceduresAct as a liaison between group contacts and Meetings & Events Management department to provide group transportation arrangementsParticipates in pre-convention meetingsAssists with preparation of annual department budgetManages department costs and updates budget if operational forecasts change significantlyEvaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returnsHires, trains, monitors, and supervises the performance of all Guest Services employees.Coordinates the distribution of hotel information to Guest Services employees and the maintenance of all Guest Services logsEvaluates individual employee training needs and requirements for advancementPrepares weekly schedulesConducts daily department pre-shift meetings and quarterly department meetingsResponsible for the accurate recording and submittal of payroll informationPrepares relevant reports as requiredAbility to work a flexible schedule to include AM and PM shifts, weekends, overnights, and holidaysOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards