About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.The Guest Services Manager directs and controls the Front Services activities to create a special welcoming and memorable experience for our guests. Guest Services forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotels/resorts. All luggage coordination, transportation arrangements, guest parking are all supervised by this manager. The Guest Services Manager oversees all aspects of the Guest Services department including interviewing and training staff, coordinating the internal lobby lizard program, coordinating the curbside check in program, and demonstrating a high visibility within the lobby area. The Guest Services Manager represents the local hotel management and ensures that vehicles, cars and other guests belongings are safely stored and handled. The Assistant Manager, Guest Service is a liaison between other rooms departments and hotel operations.
This position manages a team of union and non-union employees.
What you will do
You will have excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio. You will be fluent in reading, writing and spoken English language skills.
Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
What you bring
We are looking for individuals who have a solid knowledge of hotel operations, have creativity and flair, a strong business and work ethic and people skills. Applicants are required to have three to five years experience with diversity of Rooms positions. A degree in Hospitality is preferable, however, not essential if applicants have previous relevant work experience. Knowledge of foreign languages would be helpful.
Previous Union experience preferred.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• Full-Time Salary
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf