Fort Worth Hotel
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.
The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!
Job DescriptionThe Guest Experience Manager is responsible for developing relationships with Select Guest members and act as a point of contact for them. This position will oversee the Concierge Department and is responsible for their continuous training. This position is also responsible for working closely with areas of operation relating to the guest experience that include but are not limited to Reservations, Front Desk, PBX, Guest Services, Spa, Housekeeping and Food and Beverage.
Responsibilities ESSENTIAL FUNCTIONSLead training for new associates on the Select Guest programs as appropriate for each job functionConduct monthly Loyalty Ambassador meetings with the Operations teamAct as the point of contact for all Select Guest members for the hotel; communicate special needs to the Operations teamCreate relationships with current and prospective Select Guest members and follow through with any complaintsEnsure professional standards of behavior in the concierge departmentMonitor the standards of work, working practices, productivity for associates in the departmentConducts MOS audits according to Omni standardsEstablish and maintain effective all-round control of the department through delegation and co-ordination.Work closely with management and subordinates, stimulating motivation and sense of group satisfactionLiaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packagesCommunicate directly with guests, both in person and by telephoneProvide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interestProvide travel routes and transportation services, area maps, brochures and other literatureArrange amenities, tickets, bookings, appointments and reservations for guests Schedule pre-arrival calls accordingly and spot checks proper executionHOTEL SPECIFIC FUNCTIONS:
Cross-training in Reservations, Front Desk, PBX, Guest Services, Spa, Housekeeping and Food and Beverage. Knowledge of related departments, especially F&B Outlets, and SpaMARGINAL FUNCTIONS:
Respond to any reasonable task as assigned by supervisor or managerAssist in other departments as neededAttend monthly departmental meetingsParticipate in property MOD and Lobby Ambassador schedule as neededAbility to stand for extended periods of time Qualifications QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)Excellent oral and communication skillsBe able to Stand for 8 hoursComputer proficiencyExcellent knowledge of local community and surrounding areas. Excellent problem-solving skills and organizational skills. Able to operate Open Table, Go-Concierge, Opera, software programs. Able to multi-task and handle guest concerns according to a 5-diamond service level.Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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