**Description:** Come join us to express your Andaz as **Guest Services Officer - Telephone Operator** (conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the Guest Services Officer - Telephone Operator, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division. **Qualifications:** Your Profile + Possesses minimum G.C.E. "O" levels. + No prior experience is needed. + 1-2 years of experience in hotel or call centre operations will be an added advantage. + Good communication, telephone, interpersonal and customer relations/service skills. + Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset. + A can-do attitude. + Able to work shifts, weekends and public holidays. + Mandrin speaking is preferred Benefits + 5 days work week + Medical/Dental/Optical benefits + Staff discount + Duty meals provided + Uniform provided + Applicable midnight allowance & OT + Other exciting benefits e.g. Free Hyatt Hotel stays ** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified ** **Primary Location:** SG-Singapore-Singapore **Organization:** Andaz Singapore **Job Level:** Full-time **Job:** Guest Services **Req ID:** SIN001404 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.