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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re looking for a Guest Services Receptionist to join our integrated facilities management team! You will work at a 31K sq ft JLL managed client facility in Marlborough, MA!

Location: Marlborough, MA 01752
Type of Employment: Full-time w/JLL employee benefits within 1 month of employment
Schedule: On-site, M-F 8:00 AM to 5:00 PM
Reporting To: Sr. Facilities Manager

Travel Requirements: 25% travel to Boxborough, MA (travel will be reimbursed)

What this job entails

The Guest Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

What your day-to-day will look like: Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientationsEngage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely mannerDemonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.Act as a central point of contact, providing information and wayfinding for the campus, services, and activitiesActively monitor and maintain the front desk, lobby, and common areas to ensure an environment that is safe, clean, organized, and reflects brand standardsExecute the badging process for employees, visitors, and third-party providersProcess mail, incoming and outgoing along with other deliveries.Implement and monitor standards of service to meet and exceed expectationsConnect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutionsCollaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environmentWork across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incidentCreate work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systemsIdentify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occurPerform ad hoc assignments and administrative support for seamless and timely delivery of servicesFamiliar with all services within the facility and works with facilities management to facilitate a hospitality approach across servicesAssisting Facility Manager with vendor escort, Property Management and other maintenance technicians.Willing to occasionally travel (2x a month) to additional facility in client portfolio in Boxborough, MA.

Required Skills and Experience:High School Diploma or equivalent Minimum 1+ years of previous customer service, security, or hospitality-related experience
Must successfully pass criminal background and drug/alcohol screening process before beginning employment.People Person: The best part of serving others is creating experiences for them that go beyond the expectedFlexibility and positive attitude in managing shifting daily prioritiesExcellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.  Fluency in English requiredKnows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracyWorking knowledge of a range of information technology tools and platformsWorking knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)Ability to perform minimal physical activity such as carrying small packages.

Preferred Skills and Experience:Military service or college education in facilities, property, business or related is desirable Two (2)+ years of administrative/facilities experience supporting multiple people preferably in the commercial real estate industry

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site. Have a Referral for this role? Log into Refer2JLL to submit them for the opportunity

Location:

On-site –Concord, MA, Framingham, MA, Hudson, MA, Marlborough, MA, Northborough, MA, Westborough, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.