Company DescriptionPay Rates Starting between: $14.00 - $20.88 / hour

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

Top Company Benefits:

Weekly PayFree meal and beverages daily$10/week health plansPaid time offTuition AssistanceWellness ProgramProfessional development401(k) retirement savings planPaid parental leave

The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.

Essential Functions

Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalationAccept parking reservations and process payment for various services offeredMaintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the companyMaintain knowledge of all services offered at company Travel CentersMaintain working knowledge of all company software aligned with guest or team member needs Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned

QualificationsHigh school diploma or equivalent certification requiredExperience in retail operations or call center preferredIntermediate Microsoft Office skillsBi-lingual in Spanish preferredAbility to manage negative guest sentiment while maintaining a positive and high-energy work environmentAbility to handle difficult issues and complaints while exemplifying guest serviceProblem solving skillsWritten and verbal communication skillsStrong guest service skills and the ability to exhibit empathyAbility to adapt to change and willingness to take on new tasksStrong interpersonal skills Champion changeDemonstrate a passion for delivering a positive customer experience Demonstrate professionalism and expertise in an ever-changing environment

Additional InformationMedical, Dental, and Vision insuranceAdoption AssistanceFlexible Spending AccountExtensive Training Program