**Working Title: Guest Services - Student Worker** **Job Class: Student Worker Clerical** **Agency: Minnesota Zoological Garden** + **Job ID** : 83685 + **Location** : Apple Valley + **Telework Eligible** : No + **Full/Part Time** : Intermittent + **Regular/Temporary** : Limited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 01/30/2025 + **Closing Date** : 02/20/2025 + **Hiring Agency/Seniority Unit** : Minnesota Zoological Garden / Zoo Gardens-Insuff Wk Tm + **Division/Unit** : Operations / Guest Services + **Work Shift/Work Hours** : Varies; shift times are typically between the hours of 8:00 AM-11:00 PM + **Days of Work** : Varies + **Travel Required** : No + **Salary Range:** $18.72 - $21.90 / hourly + **Classified Status** : Unclassified + **Bargaining Unit/Union** : 218 - Insufficient Work Time/Unrep + **End Date** : Up to three (3) years + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This posting may be used to fill multiple positions. This position was previously posted. If you applied to Job ID 82655, no need to reapply. These positions are limited with an intermittent **fluctuating work schedule** depending on the season and event needs and may work up to 30 hours per week. The specific days and hours per week will vary and include evenings, weekends, school breaks, and holidays. Estimated work timeframe: April 1 to November 2, each year; for up to three (3) years. This position is expected to run through the end of August and return for a seasonal event in October. **This position is anticipated to continue until March 31, 2028, or until the selected candidate completes their educational program, whichever comes first.** **No person may be employed as a student worker for more than 36 total months.** This position provides customer service to guests at the Minnesota Zoological Gardens. This position is responsible for greeting guests, performing cashier duties and membership sales, and responding to questions and requests for information in a prompt and respectful manner. This position is also responsible for providing wayfinding and safety information, monitoring animal touch experiences for animal and guest safety, crowd control, equipment rental, handling lost and found items, and assisting with relaying communication throughout the Minnesota Zoo. Some positions may perform Zoo carousel operations and guest transportation on the Zoo campus. + Provide quality customer service in a prompt and respectful manner to all guests and staff so that a positive public image is presented and ensure a positive guest experience. + Perform cashier duties so that accurate sales are collected (cash/credit/gift card charges) and transaction records are maintained. + Monitor animal touch experiences to maintain safety of the animals and guests. + Perform other guest service tasks promptly, accurately, and safely so that the safety and comfort of Zoo guests is maintained, the overall guest experience is positive, and the stewardship of the Zoo grounds is preserved. **Minimum Qualifications** **The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position. To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.** To be eligible for appointment as a Student Worker you must be a student enrolled in an educational program or planning to enroll within three months. Students may be "off" for the summer or for one semester/quarter and remain employed as student workers, but such absences cannot exceed one semester/quarter in a year. As a student you must be enrolled in a post-secondary or graduate program. If a student is enrolled at a credit-granting institution he/she must carry at least six semester (nine quarter) credits. If enrolled at a non-credit granting institution or one that only offers one credit per class, a student must be taking two or more classes per semester/quarter. Any lesser credit (class) load shall be treated as a semester/quarter off. Graduate students must be enrolled in at least two courses or making progress on a dissertation. **You will be asked to complete an Educational Verification form prior to appointment, and every (6) six months thereafter. Must be at least 16 years of age and a student enrolled in high school or a post-secondary or graduate program or planning on enrolling within three (3) months.** + Must be available to work weekends, nights, school beaks, and holidays as needed. + Ability to determine accuracy of admission tickets and process cash and credit card transactions on a point-of-sale terminal. + Knowledge of math sufficient to total supply order bills or charge visitors appropriate for purchased goods. + Ability to speak, read, understand and write English sufficient to provide information and interact respectfully with guests and staff from all backgrounds. + Ability to learn multiple tasks and adapt to non-routine situations, e.g., be flexible in their work schedule and assigned work locations; and assist guests to safe locations during emergencies. + Ability to answer repetitive questions and show a helpful attitude to each guest. + Ability to monitor animal touch experiences to maintain the safety of the animals and guests. + Ability to understand and perform assigned tasks without constant reminders. + Ability to be flexible and work in a variety of work areas. + Ability to work quickly. + Valid current driver’s license (if over 18 years of age and driving Zoo vehicles). + Operating the Conservation Carousel ( **if over age of 18** ) so that guests have a safe and positive Zoo experience. + Operation of vehicles **(if over age of 18** ) so that guests can be transported throughout the Zoo campus as requested in a safe and efficient manner. **Preferred Qualifications** + Experience in making change at a cash register. + Basic knowledge of sales and record keeping procedures. + Proficiency with computer applications. + Problem solving ability. + Ability to work independently. + Attention to detail and accuracy. + Regular use of Microsoft Outlook and Excel. **Physical Requirements** + Ability to stand, walk, and/or sit for long periods of time. + Ability to work outdoors in hot, cold, and inclement weather conditions for long periods of time. + Ability to work in loud, crowded, and fast-paced environments. + Must be comfortable with repetitive movements, i.e., scanning tickets and/or operating the carousel. **Additional Requirements** Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. It is policy of the Minnesota Zoo that all candidates submit to a background check prior to employment. The background check may consist of the following components: + Conflict of Interest Review + Criminal History Check including fingerprinting + Education Verification + Employment Reference / Records Check + License / Certification Verification AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.