The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires. The Resort at Paws Up is seeking to add a Guest Services Team Member to our team. The role of the Guest Service Team Member is to ensure that all internal, external and guest correspondence is communicated properly and efficiently for the overall success of the guests stay and resort operation. The Primary Functions are: + Exemplify unwavering hospitality and professionalism at all times, taking pride in representing The Resort at Paws Up with poise, elegance, and genuine warmth. + Ensure that all guest interactions and transactions are conducted in a legal, ethical, and confidential manner, upholding the highest standards of discretion and integrity. + Foster and maintain a positive, collaborative working relationship with all resort team members, contributing to a harmonious and service-focused environment. + Adhere to impeccable grooming and uniform standards, maintaining a polished, luxury-appropriate appearance at all times. + Perform all responsibilities with an uncompromising commitment to safety, excellence, and high-quality service delivery. + Provide seamless, punctual, and personalized airport pick-ups and drop-offs, ensuring a stress-free arrival and departure experience. + Execute on-property guest transportation with efficiency, covering accommodations such as glamping tents, luxury homes, and The Green O. + Greet guests with refined warmth, utilizing personalized signage and recognition to enhance the arrival experience. + Escort guests thoughtfully to their accommodations, check-in areas, and other locations, ensuring a smooth transition and seamless handover following Luxury Escorting SOPs. + Maintain clear communication with guests, providing timely updates about transportation status, delays, or changes. + Adhere to designated pick-up and drop-off locations at the airport and across the resort, ensuring consistent guest service. + Assist with early arrivals, ensuring a flawless welcome and smooth transition into the resort experience. + Deliver a gracious, warm, and personalized welcome, addressing guests by surname in a natural and thoughtful manner. + Anticipate and act upon guest preferences by capturing and utilizing "golden nuggets"—personal details that enhance their experience and deepen their connection to the resort. + Handle all luggage with care and precision, ensuring proper tagging, secure transportation, and organized delivery to accommodations. + Facilitate waiver completion, guiding guests through the process with professionalism, efficiency, and discretion. + Provide elegantly presented welcome packets, offering insightful information on resort amenities and personalized recommendations. + Conduct property tours for new arrivals, highlighting exclusive resort offerings, key locations, and available experiences. + Maintain a strong presence, ensuring guests always feel supported while coordinating effectively with internal teams. + Assist with organizing special celebration amenities, ensuring personalized and memorable touches for birthdays, anniversaries, and other milestones. + Liaise between guests and resort departments, ensuring all requests are fulfilled seamlessly, accurately, and in a timely manner. + Conduct comprehensive pre-trip and post-trip vehicle inspections, ensuring all transportation meets safety, cleanliness, and luxury presentation standards. + Maintain a pristine fleet, ensuring vehicles are detailed, fueled, and presented in immaculate condition prior to guest use. + Preserve the high-end condition of Lexus NX vehicles, following routine detailing and maintenance as directed by management. + Operate company vehicles with the utmost professionalism, adhering to all safety protocols, traffic regulations, and internal Luxury Service SOPs. + Complete thorough vehicle reports, ensuring tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment are inspected and in top working order. + Assist in any Guest Services function as needed, ensuring seamless execution across all touchpoints of the guest journey. + Ensure that all guest transactions and service touchpoints uphold the resort’s luxury brand standards and align with Forbes Five-Star expectations. Support Functions and Responsibilities + Seamlessly manage check-in and check-out procedures, ensuring accuracy, efficiency, and warmth at every touchpoint. + Ensure guest folios are meticulously reviewed before departure to guarantee billing accuracy and transparency. + Answer phones graciously and efficiently, adhering to the resort’s luxury phone etiquette standards, ensuring clarity, warmth, and professionalism. + Handle all guest correspondence with impeccable grammar and polished communication, reinforcing the resort’s elevated service standards. + Stay fully informed on menu offerings, allergens, and alternative preparations, communicating guest preferences accurately to the Food & Beverage and Culinary teams. + Maintain up-to-date knowledge of all resort services, amenities, and experiences, ensuring a seamless flow of accurate information to guests. + Facilitate activity reservations, spa appointments, private dining experiences, and specialty services with efficiency and attention to detail. + Assist with personal shipments and last-minute guest requests, ensuring convenience and discretion. + Handle guest service concerns with urgency and precision, providing thoughtful solutions and ensuring complete satisfaction. + Assist any other function of Guest Services team as needed Looking for Team Members with: + High school diploma, GED, vocational training, or job-related coursework; preferred college degree + Minimum 2 years of experience in the hospitality industry, preferably Front Office. + Proven experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and keyboard skills + Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day + Has a friendly and professional manner under periods of high demands and with guests, team members, and management + Valid State Driver’s License Team members can look forward to: + $250 Referral Bonus + Employee lunch provided + Employee Assistance Program + Employee discounts on merchandise + Carpool Reimbursement $5-$20/Day + Opportunities for career development and advancement Check it out for yourself! https://youtu.be/FvGzdXJubf8 The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.