Job Family:
Infrastructure & Systems Engineer (India)
Travel Required:
Clearance Required:
What You Will Do:
Manage endpoint devices via Azure Intune to ensure that all devices are updated with the appropriate configuration and security policies.
Manage incoming escalated tickets from the Service Desk for end user support regarding their Guidehouse issued laptops as well as the supported applications and policies installed on those devices.
Ensure that endpoint devices are patched and maintained at a minimum patch level to address vulnerabilities, software updates, etc.
Deploy applications to endpoint devices via Microsoft Intune for laptops and mobile devices.
Engage with the Guidehouse IT Architecture team on new projects and new implementations of policies to ensure the security of Guidehouse and Guidehouse client data.
Attend regular calls to discuss vulnerabilities within the environment and plan for their remediation.
Attend regular team calls and contribute to the success of the Endpoint team goals.
Work well with others in the Endpoint team as well as other parts of the IT organization to drive success.
What You Will Need:
Bachelors degree with 3 year IT support experience or diploma with 5 year IT support experience
Demonstrated experience with ServiceNow or another incident/change tracking system with user incident management and issue resolution
Ability to manage multiple projects and initiatives effectively and on time.
Attention to detail and the ability to understand complex issues and drive them to resolution.
Ability to learn scripting solutions using Powershell.
Flexibility and agility when working on multiple tasks as urgent needs arise along with the ability to prioritize when multiple urgent matters arise.
Excellent written and verbal communication skills with colleagues as well as leadership.
Ability to work with others outside of IT and within IT within the framework of our Guidehouse RIISE principles.
Ability to team well within the Endpoint team and other IT teams to drive solutions for the Guidehouse business.
What Would Be Nice To Have:
Experience with JAMF management for MacBooks
Experience with Powershell scripting
Experience in administrating BeyondTrust workstyles and configuration of policies
Experience with audio/visual solutions and knowledge of Microsoft Surface Hubs and Owl Labs products
Experience with managing Defender policies
Experience with Qualys vulnerability management
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.