The Knowledge Delivery Team manages the major communication vehicles for H&B North America and H&B Global – primarily the webcasts, email newsletters, and intranet pages that H&B colleagues use to complete their client work. Our team is looking for an individual with strong organizational and project management skills to assist with our initiatives. The position is entirely remote. Our Knowledge Delivery Team (KDT) works with the H&B North America and H&B Global leadership teams and various Subject Matter Experts on a regular basis. There are times when Eastern Time Zone hours are required for calls and webcast prep, so applicants should be comfortable occasionally working during that time zone if it is not where they reside.  

Coordinate and produce quarterly H&B Global Update webcasts.Coordinate and produce twice monthly H&B North America (NA) Update webcasts.When needed, assist with twice monthly H&B North America Deep Dive webcasts.Provide support to ad hoc webcasts as needed (e.g., Go-to-Market, Retiree Medical).Provide quality review of weekly H&B Now email newsletter.Provide quality review of the quarterly H&B Now Global Update email newsletters (one per region).Provide basic intranet support to the H&B U.S. Content Managers including posting and deleting materials on the intranet, implementing minor page changes, and assisting with the annual review process to ensure intranet materials are relevant and up-to-date. Upon more extensive technical training to expand the colleagues’ knowledge of the intranet, they would provide more sophisticated support including page design and developing training modules for colleagues. Develop and conduct annual LOB-wide H&B NA Knowledge Delivery Survey (using WTW’s Engage platform which we will train colleague on); report to leadership and recommend actions based on the results.Obtain cross-training on how to produce the H&B Now and U.S. Healthcare News emails and serve as backup to send them when the project manager is out.Monitor the Ask H&B NA mailbox and respond to inquiries.Manage H&B distribution lists.

 

Minimum of 2+ years of relevant experience.Bachelor's degree in a related field, or equivalent combination of education and experience.Basic understanding of virtual presentations. Specific webcast training will be given.Foundational knowledge of Health & Benefits (H&B), including key concepts related to employee benefits, health insurance plans, and regulatory considerations.Excellent organizational skills with strong attention to detail, ensuring efficient task management, documentation, and workflow coordination.Strong project management skills, including the ability to plan, execute, and oversee multiple projects simultaneously while meeting deadlines and business objectives.Ability to collaborate with cross-functional teams, communicate effectively with stakeholders, and adapt to evolving project needs.Proactive problem-solving skills with a strategic mindset to anticipate challenges and implement effective solutions.

 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

 

Compensation

The base salary compensation range being offered for this role is $100,000 - $150,000 USD.

This role is also eligible for an annual short-term incentive bonus.

 

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)

Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). 

 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.