Hampton Inn Christiansburg 

380 Arbor Dr.
Christiansburg, VA 24073

Position Summary 

The Guest Services Manager is responsible for leading a department that meets and exceeds all guest expectations, especially during check-in and check-out. 

Responsibilities  

Training, developing, and counseling all front desk employees Completing work schedules for front desk department staff in a timely and effective manner Conducting regular staff meetings and promoting the QTR culture and the core ideology Communicating and is knowledgeable of guest satisfaction scores Operating within budgetary guidelines Promoting and encouraging team work at all times Making sound decisions and identifying problems and offering solutions Demonstrating knowledge of O&R and brand success plans Providing information to guests about hotel policies, services, and amenities Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.) Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers Processing payments from guests and reviewing and balancing guest accounts Informing housekeeping department about room status/availability Listening and responding to guests’ requests and complaints Operating hotel switchboard Maintaining daily logs and balancing shift work and cash drawers Maintaining front desk department audit standards Monitoring and maintaining property security Responsible for purchasing, monitoring, and controlling store inventory  

Requirements  

Prior supervisory experience is preferred Prior hospitality experience is strongly preferred Strong initiative and work ethic Punctual, reliable, and regular attendance Strong attention to detail Customer-service oriented Strong multitasking and organizational skills Ability to work in a fast-paced environment Excellent communication skills – verbal and written Excellent interpersonal skills Excellent time and project management skills