Hampton Inn Christiansburg 

380 Arbor Drive 

Christiansburg, VA 24073 

  

Position Summary  

The Sales Coordinator is responsible for administrative support and client service coordination for the sales department and for development, solicitation, and maintenance of accounts as determined by the Director of Sales. This position will also be responsible for event/meeting organization, including event orders and meeting/banquet space set-up and operations.    

  

Responsibilities   

Guest Service        Projecting a professional image of the hotel (dress, appearance, hygiene, etc.)    Has a friendly, personable style with guests. Anticipates customer needs before they ask.    Responding promptly and following through on guest concerns in an effective and friendly manner    Maintaining professionalism with regard to written correspondence and telephone etiquette for self and sales department    Knowledgeable of and performs wells on all company shopping and telemonitoring programs        Technical Knowledge        Conducting direct selling activities in accordance with assigned sales activity and room night production goals    Knowledgeable of and practices effective telemarketing    Skilled in making sales calls. Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing.”    Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.    Knowledgeable of hotel facilities including guest room and function room size and occupancy limits. Effectively communicating hotel products to guests.    Knowledgeable of hotel meeting room capabilities, catering options, and audio/visual (for specific hotels). Knowledgeable of local meeting facilities and refers guests when appropriate.    Knowledgeable of reservation procedures, including group blocks, central reservations system, property management system, etc.     Ability to assist and backup front desk, including checking a guest in or out of the hotel    Knowledgeable in billing and credit policies and procedures    Processing incoming and outgoing mail and other correspondence, preparing sales kits and presentation folders    Compiling weekly and monthly reports as required by the Director of Sales        Sales Operation        Preparing sales contracts and proposals, maintaining accurate sales files, preparing and distributing correspondence to clients within hotel staff, and maintaining trace system    Coordinating rooming lists with the front desk team members    Knowledgeable of and follow through on all policies including deposit requirements, cut-off dates, comp rooms, meal guarantees, public space policy, room rates, etc.    Ensuring that the hotel maintains appropriate inventory levels of collateral materials and promotional supplies    Conducting both scheduled and unscheduled site inspections    Performing telemarketing calls as assigned    Conducting effective sales calls in accordance with assigned direct solicitation goals    Monitoring and maintaining meeting room schedule of events    Attending all scheduled BEO meetings and post conference meetings as needed    Ability to effectively communicate with a team to perform all duties associated with contracts for meetings, events, conferences, and dinners; including, but not limited to, set-up, serving, break-down, and cleaning.    Ensuring all set-ups of events are as outlined on event order    Communicating and obtaining authorization by the decision maker listed on the BEO or by the Director of Sales for any deviation to an event order    Ensuring all equipment needed to execute a meeting or event is available; including, but not limited to, AV, linen, office supplies, meeting supplies, etc. as outlined on the event order    Ensuring group rooms control log is current and effectively utilized; ensuring the meeting/function room is current and meeting space is effectively utilized        Marketing/Business Planning        Contributing to the achievement of department objectives as communicated by the Director of Sales/General Manager    Compiling all weekly and monthly reports accurately and timely    Effectively conducting market research, market segment tracking, and competition analysis as directed by the Director of Sales/General Manager    Contributing to the creation and implementation of the 30-60-90 day action plans        Community Relations        Maintaining communication with competitive hotels, Convention & Visitors Bureaus, and Chamber of Commerce as directed by the Direct of Sales.    Participating in community activities, employee activities, and guest events as directed by the Director of Sales        Human Resources Management        Treating peers and supervisors with respect and maintaining a positive work environment. Supporting and promoting teamwork and setting a positive example    Continually supporting and promoting Quality Oil Company’s Core Ideology, history, culture, and growth    Participating in relevant orientation programs, service skills training, telemarketing courses, etc. Taking responsibility for own training and career development.    Attending and actively contributing in weekly sales meetings        Inter-Departmental Relations        Coordinating and maintaining effective relations with other department in the hotel to promote excellent guest service    Is aware of all departments’ roles and responsibilities. Coordinating with other departments on joint tasks as they relate to sales, particularly the front office.            

Requirements   

Prior sales and/or administrative experience is preferred    Prior hospitality experience is a plus    Prior event/meeting/conference experience is a plus    Strong initiative and work ethic    Strong multitasking and organizational skills    Punctual , reliable, and regular attendance    Strong attention to detail    Customer-service oriented    Ability to work in a fast-paced environment    Excellent communication skills – verbal and written    Excellent interpersonal skills    Excellent time and project management skills