1990 Hampton Inn Ct.
                        Winston Salem,                        NC 27103

Position Summary                    

The General Manager is responsible for the overall success of the hotel.  This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining operating and brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness.  This position knows the daily operation of each department within the hotel and establishes and maintains a positive employee climate to meet or exceed guest expectations. 

Responsibilities 

Property Audits

Ensuring the property is prepared at all times for the quality assurance audit and has a full knowledge of all standards for the brand

Reviewing and walking through a weekly property audit with Chief Engineer and Executive Housekeeper and having a minimum number of property audit corrections

Knowledge of and ensuring implementation of all company shopping and telemonitoring programs 

Revenue Management

Understands the role and knows how to manage all sources of revenue (e.g. rooms, food and beverage, telephones, etc.)  Knows local market segments (sources of business).

Utilizing multiple tools and resources to maximize room revenues and can accurately analyze market mix

Accurately forecasting occupancy, average rate, and revenue

Adjusting rates based upon market position and demand and developing an effective program targeted to specific market segments

Meeting or exceeding hotel revenue goals 

Marketing/Business Planning

Developing and implementing marketing plans based on position in market.  Directing effective advertising, public relations, promotions programs, social media, and review sites.

Incorporating key customer groups and market segments into action plans.  Revising marketing strategies for changes in competition and market conditions.  Using available resources (e.g. market surveys and hotel history) for business plan.

Accurately predicting the impact of existing and potential competitors on the existing market.  Reacting quickly to changing market conditions. 

Sales Management

Taking direct responsibility for sales and approving sales action plans

Knows key account executives and anticipates changes in key account needs and can adjust sales strategy to meet them

Consistently creating innovative sales ideas

Knows the key accounts and monthly production levels for each sales person on the staff.  Discusses weekly sales, production, bookings, and booking targets with sales staff

Involving all key hotel managers in sales

Approving monthly sales reports and submitting them to corporate management as required 

Community Relations

Maintaining active involvement in community and industry organizations

Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce

Participating in community activities, employee activities, and guest events 

Food and Beverage

Ensuring franchise and health department inspection requirements are met

Has a working knowledge of kitchen operations, such as food handling and preparation, sanitation, safety, maintenance of equipment, etc.

Ensuring food and beverage marketing plan is implemented, including all outlets and catering/banquets

Ensuring company standards of quality are maintained 

Customer Service

Is committed to making every guest happy.  Responding promptly to guest complaints.  Maintaining customer service as driving philosophy of property.   Scheduling times daily to identify needs of guests.  Meeting or exceeding complaint goals and maintaining hotel standards to meet guest needs.

Ensuring new hires are trained

Ensuring Manger on Duty program is in place and all managers participate 

Budget/Financial Management

Successfully meeting or exceeding budgeted profit margin of the hotel.  Maintaining company standard of 30% flow-through or more of revenues in excess of budget to house profit.

Controlling expense, forecasting revenues/expenses, anticipating revenue/cost problems, and adjusting/maintaining the bottom line

Producing financial reports accurately and on a timely basis

Submitting annual budget on time with only minor revisions.  Knows at all times where hotel stands against budget.

Approving all direct billing accounts based on a thorough review of the credit application and reference information.  Maintaining accounts to ensure timely billing and payment.

Ensuring all cash control procedures are in place

Asset/Capital Management

Managing physical assets including preventative maintenance programs

Maintaining property to acceptable consumer standards budget

Using ROI to justify capital budget request and executing capital projects within budget and on time 

Human Resources Management

Managing key managers and assuming direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation

Monitoring employee scheduling and staffing levels.  Approving timecards on a timely basis.

Completing employee performance reviews on time

Maintaining a positive work environment.  Treating employees fairly, consistently, and with respect.  Recognizing and rewarding excellent performance.  Encouraging and promoting teamwork.  Setting a positive example for all subordinates.

Ensuring all key employees are on personal career development plans to consistently develop talent.  Discussing and assisting with departmental objectives.  Ensuring all hotel employees know hotel goals.

Conducting regular employee meetings and preparing and distributing meeting minutes

Ensuring the hotel is in full compliance with all Federal, State, and Local laws pertaining to Human Resources, Employment, Wages & Hour, Occupational Health & Safety (OSHA), American Disabilities Act (ADA), Hazards Communication (MSDS), and any additional laws that may be applicable

Ensuring all employees are fully trained in emergency procedures

Ensuring key control procedures are in place and are followed

Continually supporting and promoting Quality Oil Company’s history, culture, work, and environment

Effectively delegating projects and duties 

Corporate Office Relations Management

Maintaining favorable relations with Corporate Office staff by responding to Corporate Office staff questions/requests.  Developing respect and trust with Corporate Office staff.  Anticipating Corporate Office staff requests and consistently supplies accurate and timely financial and operating data.  Gives Corporate Office staff accurate and reliable information and completes all month end reports accurately and on time.  Regularly communicates with Corporate Office staff.

Influencing Corporate Office Staff in capital investments

Knows how to complete all Quality Oil Company’s formatted computer tasks

Submitting incident reports by the next business day

Taking appropriate action in response to insurance carrier recommendations sent by the Corporate Office

Requirements 

Prior supervisory and hospitality experience are required

Prior hospitality management experience is strongly preferred

Prior experience with hotel computer systems and spreadsheet programs is preferred

Ability to plan, organize, and lead the activities of others

Excellent interpersonal and relationship building skills

Excellent time and project management skills

Customer-service oriented

Strong multitasking and organizational skills

Strong problem solving and critical thinking skills

Strong initiative and work ethic

Strong attention to detail

Ability to work in a fast-paced environment

Excellent communication skills – verbal and written