Hampton Inn Winston
1990 Hampton Inn Court
Winston-Salem, NC 27103  

Position Summary 
A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.    

Responsibilities    

 Providing information to guests about hotel services, facilities, and other amenities   Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)   Entering/changing reservations information on the computer   Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts   Informing housekeeping department about room status/availability   Selling rooms to “walk in” customers   Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members   Operating hotel switchboard   Cleaning the front desk area   Maintaining daily logs   Balancing shift work and cash drawers   Stocking hotel store with products in an effective and attractive manner   Knowledge of and ability to perform shuttle/van driver responsibilities as needed     

Requirements    

Prior front desk and/or customer service experience is preferred   Customer-service oriented and excellent interpersonal skills   Strong initiative and work ethic   Punctual, reliable, and regular attendance   Strong attention to detail   Ability to work in a fast-paced environment   Excellent communication skills – verbal and written   Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways   Valid driver’s license and Department of Motor Vehicles Report (if applicable)    Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle