Hard Services Manager (Cambridge, MA) Job ID 190775 Posted 24-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Cambridge - Massachusetts - United States of America **About the Role:** As a CBRE Hard Services/Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region. Hard Services include the physical materials and structure of a building, such as heating, ventilation, air conditioning, plumbing, electrical, and fire safety equipment. This job is part of the Operations Management job function. They will be leading and coordinating staff functions and operations that support the organization’s goals and strategies. **What You'll Do:** + Provide formal supervision to employees. Supervise the training and development of staff. Conduct performance evaluations and coaching. Coordinate the recruiting and hiring of new employees. + Coordinate and lead the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department goals. Mentor and coach as needed. + Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to find opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions. + Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines. + Maintain data integrity across systems used by the team. + Partner with regional teams and departments to identify and implement organizational standard processes. + Assist with the development of training programs, business processes, and system training programs. + Facilitate the communication of policies, procedures, and initiatives to create consistency across the region. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of operational programs and how to integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You'll Need:** + Bachelor's Degree preferred with 3-5 years of proven experience. In lieu of a degree, a combination of experience and education will be considered. + Prior experience working on HVAC, Electrical, Plumbing, Boilers, Heating, etc is needed. + Refrigeration License is required. + Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive mindset. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Why CBRE?** We promote an inclusive environment and are committed to our employees feeling safe, valued, and heard! With a shared foundation of respect, integrity, service, and excellence—values we call RISE—we use our position as a leading global company to positively impact the lives of our employees and clients. Our competitive and comprehensive benefits program was designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional, and financial health of you and your family, such as Medical, Dental, Vision, Life Insurance, and 401k. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)