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Qualifications:

Process Manager: Establish integrated and systematic processes in support of related Hardware Asset Management processes. Develop the organizations expertise in the Hardware Asset Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower stakeholders to utilize and leverage the hardware asset processes. Maintenance: Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Hardware Asset Management. Communication: Develops partnerships with the consumers of the data analytics to understand business needs. Trains on provided reports and dashboards, policy, process, standards, and best practices. Minimum Formal Education Required for this Position: Bachelors Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study, or equivalent job experience.

Minimum Work Experience:

4+ years combined experience in Hardware Asset Management Support or Leadership Role in an IT operations, managed services, or service delivery environment.

Technical or Specialized Knowledge/Skills:

Hardware Asset Process Manager and Support duties and roles within an ITSM environment Preferred ServiceNow or other ITSM tool experience Advanced Understanding of ITIL and ITSM fundamentals with an expertise in the assigned process. Experience with implementing and Managing ITSM or ITIL processes. Experience with continuous improvement methods. Experience with developing and delivering training on systems, process, standards, and policy. Understanding of IT organizations especially service desk or service delivery.

Other skills:

Must be comfortable working in highly collaborative environments. Must be able to conduct presentations in group settings in a professional and courteous manner. Must be able to learn new and emerging concepts very quickly.

Certifications Required: Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred, or equivalent experience.